At Airport Lynx HQ, we’ve been debating whether to get into the conversation about the ‘kerfuffle’ (that’s our technical phrase for it) at Stansted Airport last weekend or not. If you haven’t already heard about it, hundreds of returning holidaymakers were forced to “camp out” for hours after staff at a Stansted Airport valet service were unable to find customers’ cars or car keys.
The Meet & Greet service usually enables travellers to leave their car in safe hands while they are away. Unfortunately, there was a mistake last weekend which meant that many families were left without their cars for their journey home. Cambridge Evening News spoke to Sheila Short, who had just returned from a family holiday in Turkey.
Other holidaymakers took to Twitter to share their anger. Emma Methven said children were “sleeping on the pavements” while Andrew Sutton tweeted about a four-hour wait.
A spokesman for Stansted Airport said: “Stansted Airport sincerely apologises to all passengers using Meet & Greet car parking services late Saturday night and early Sunday morning who regrettably experienced significant delays with the return of their vehicles. This was due to a number of unforeseen technical and operational issues at the service operating company.
“We have requested an immediate investigation into the full circumstances of the situation as the service provided during this period obviously fell short of the standards expected, and to ensure these issues don’t occur again. Any additional costs incurred by passengers affected will of course be reimbursed. Stansted will also be contacting all those affected directly.
“Once again, we apologise for this rare but disappointing customer service failure and would like to reassure all passengers we are doing all we can to ensure the parking operator resolves the situation as quickly as possible.”
On the one hand, we’re a business and we know that mistakes do happen. However in our entire history, we’ve never lost all of our cars, all at the same time. It’s just not something that happens in a business like ours.
The reason why we’re talking about this so much is the fact that it actually costs more to use this service than it does to have us take you and your family direct to the drop off at Stansted and collect you and bring you home – in style, luxury and without the worry of wondering if your car will actually be there on your return!
Add in our suited and booted chauffeurs, water and magazines in the car, with hard wired wifi and the ability to use your own car seats on the outward and return journeys, and we really can’t work out why any Cambridge based family would not go with us!
If you’ve not gone on holiday yet, please call us on 01223 440040 so that we can save you from being in the same position as families were last weekend. In fact, even if you’ve already booked something like this service, please add us to your phone – 01223 440040 – if you get stuck, we can be with you in the time it takes to get a coffee and start complaining about your missing car – we’ll get you and your family home, safe and secure. Life’s too short to be stressed – use Airport Lynx.by